Shipping & Returns

Every order is packed by hand at our tea house in Little Italy. Here's how it reaches you — and what we promise after it arrives.

Shipping

Processing

Every order is packed by hand at our tea house in Chicago. Orders are processed within 1–2 business days; orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email with tracking as soon as your order ships. (Business days: Monday–Friday, excluding federal holidays.)

Rates & delivery

We ship to all U.S. addresses via USPS or UPS. Orders of $50 or more (after any discounts) ship free with standard shipping; for all other orders, shipping rates and delivery options are calculated at checkout based on your address. Delivery time depends on the option you choose — timelines shown at checkout are estimates, not guarantees. If your tracking stalls or a package seems lost, email us and we'll take care of it.

Address accuracy

Please double-check your shipping address at checkout. If a package is returned to us due to an address error, we'll contact you to arrange reshipment; additional shipping charges may apply.

Returns & Replacements

Tea

Our teas are packed fresh to order, and because of their perishable nature and the freshness standards we hold, we're unable to accept returns on tea. That said, we stand behind every leaf we sell. If your tea isn't bringing you joy, email support@livingwaterteahouse.com within 14 days of delivery with your name and order number, and we’ll get back to you within one business day.

Damaged or Incorrect orders

If your order arrives damaged or isn't what you ordered, email support@livingwaterteahouse.com within 7 days of delivery with your order number and a photo, and we'll send a replacement right away, free of charge.

Teaware & non-food items

We accept returns of unused items in their original packaging within 30 days of delivery for a full refund. To request a return, email support@livingwaterteahouse.com with your name, order number, the item(s) you wish to return, and the reason. Return shipping is the customer's responsibility, unless the item arrived damaged or defective.

Questions about anything at all — support@livingwaterteahouse.com. A real person replies within one business day.